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Design workflows to resolve your customer issues/tickets.

Actionable insights via interactive reports and customisable dashboards.

Monitor, manage and maintain your tickets with connected digital workflows.

Easy ticket logging through desktop, mobile, voice and text for quick, automated resolution.

Tailor-made Simplified Helpdesk Management:
Everything you need to provide seamless customer service

IT Service Management
(ITSM)

Manage end-to-end customer support services, including all the processes and activities to design, create, deliver, and support IT & Helpdesk services.

S-Cube - Streamline & Optimise Your IT Service Helpdesk & Asset Management Effectively And Efficiently

Incident Management

Collaborate and leverage intelligent assignment to resolve issues faster. Respond to an unplanned event or service interruption to restore the service to its operational state.

Problem Management

Identify and manage the causes of incidents in an IT service. Resolve problems proactively by performing root cause analysis.

Request Management

Offer seamless interface to manage service delivery to the users. It caters to the users’ requests for a new service, information or asset.

Knowledge Management

It is responsible for sharing perspectives, ideas, experience and information, and for ensuring that these are available in the right place and at the right time.

Workflow Management

Create workflows to meet critical business requirements to implement new processes/change existing processes through DIY forms and configurable workflows.

AI based Chatbot

Allow users to chat with agents along with context-based AI chatbots. Leverage S-Cube Chatbot’s out-of-the-box AI solutions to accelerate your IT service delivery.

Change Management

Ensure standardised methods, processes and procedures to facilitate efficient and prompt handling of all changes. Manage changes and control the costs by having proper approvals.

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IT Asset Management

Available as an add-on
Discover, deploy, and capture details, dependencies, relationships, and reconciliation while tracking Asset Depreciation and Total Cost of Ownership.

Gain visibility and control over your IT assets and costs with a host of features.

Asset Provisioning

Automate Asset Request, fulfilment and ordering processes.

Purchase Management

Manage Purchase Requests through PO Creation via integration.

Bar/QR Code

Generate Bar/QR Code that can be scanned using your mobile to get asset details.

Reports & Analytics

Compute depreciations, usage, status, costs of assets, etc. for better planning and budgeting.

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Smoother Experiences for Helpdesk, Support & Asset Management with Workflow Automation

Improve every interaction — from personalised support and helpdesk to streamlined workflows for inter-departmental data connectivity and asset management.

Differentiator

Customisation and Personalisation of the service to suit your business requirement.

Integration

Bi-directional integration possible with 3rd party applications.

Robust infrastructure

Hosted on cloud24's Tier-4 certified data center

Dashboards

Get consolidated real-time performance analytics and reports from various applications in a single window

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The Cloud24 Advantage